FAQs
TruStone Distributors
Have a question? We have the answer. Check out these FAQs and call or text us today for more information!
Is there anywhere to view your products in person?
Absolutely! You can visit our showroom in Sharonville, OH, where we have display areas both indoors and outdoors. This allows you to see and feel the quality of most of our materials firsthand.
Why choose premium stone?
Opting for premium stone offers several advantages, including exceptional durability, consistent quality, and a visually appealing finish. Visit our "Why Premium?" page for more information.
Do you offer delivery?
Yes, different delivery options are available depending on your location. Local deliveries will have access to a moffett for offloading and placing material.
What is your return policy?
TruStone Distributors is among the few stone suppliers that accept returns on natural stone, though certain exceptions apply. For complete details, please get in touch with us today.
Can you fabricate or modify your products?
Yes, we can accommodate your customization needs through our third-party fabrication services. These services include cutting, bullnosing, creating eased edges, and more. Most fabrication requests are completed within a week, ensuring timely delivery for your project.
Do you offer samples?
Yes, we provide samples for all the products we stock. With over 250,000 square feet of material available, you can view and select the exact material you would receive upon purchase. Just keep in mind it is natural stone and each piece is unique.
How long does it take once I place my order?
Since we stock over 250,000 sqft of material, most orders can be filled the same or next day, although some orders may require longer. (Special orders upon request)
Do you only sell full crates?
No, we offer flexibility in purchasing. Our materials are available by the square foot or by the piece. TruStone is one of the few natural stone companies that allows you to buy partial crates or individual pieces, catering to projects of all sizes.
Do you sell to the public?
Yes! We welcome both contractors and retail customers. We encourage you to call or text us today to visit our showroom to explore our materials, pick up samples, and make your selections!
What are natural stone pavers and why should I choose them?
Materials such as Travertine, Marble, and Sandstone offer a timeless, elegant look that lasts for generations.
How do I choose the right paver for my patio or outdoor project?
Choosing the right paver could depend on your project's needs and aesthetic preferences. For enhanced slip resistance, Travertine, Sandstone, and Porcelain are great choices. If you are looking for something cooler on the feet, Travertine and Marble are great options.
Why choose premium pavers?
Premium pavers are preferred for several reasons including durability, consistency, and appeal to enhance your outdoor project.
What is the difference between a natural stone paver and a concrete paver?
Natural stone pavers are sourced directly from the earth offering unique color variations, while concrete pavers are man-made, more uniform, and fade quickly.
Can I get smaller samples of the pavers?
Yes, we have smaller samples available for all of the pavers that we stock.
How are the Travertine pavers sold?
All of our Travertine pavers are sold by the square foot.
Which of your natural stone pavers stays the coolest?
Several of our natural stone pavers stay cooler than a typical concrete paver, but Travertine stands out because of how it is formed.
Are Travertine pavers slippery when wet?
Slip resistance is an important consideration around the pool deck. Travertine pavers are naturally slip-resistant, even with a smooth finish and wet. Other products are slip-resistant as well, stop in to TruStone and we can help you select the perfect paver for your poolside project!
How many different pavers do you offer?
We offer pavers in 4 different materials (Travertine, Marble, Sandstone, and Porcelain) each with different color options and surfaces.
Share On: